TERMS & CONDITIONS

This website is owned and operated by Suzie Cumming.  Suzie Cumming (“us, “we”, or “our”) operates the website www.suzielou.co.uk (the “Service”).  These Terms set forth the terms and conditions under which you may use our website and services as offered by us.  This website offers visitors access to browse art work and products created by Suzie Cumming and to purchase said works and products.  By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

In order to use our website and/or receive our services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.

Key Commercial Terms offered to customers

When purchasing an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services/for our products are listed on the website.  We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services.  We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Right to suspend or cancel user account

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment.

Indemnification

You agree to indemnify and hold Suzie Cumming harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.  

 

Please note that when using this website, you may be directed to other sites and indeed this website might be linked with other sites.  As such, please note that we do not assume any responsibility for the accuracy, content or availability of such other sites and shall not be liable for any damages or injury arising from that link or from goods, services or information supplied through such third party links.  Moreover, we do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third party sites.  

 

Any terms and conditions concerning the usage of this website will be governed by the laws of England and any dispute concerning use of this website will be determined exclusively by the English Courts.

While we take all reasonable attempts to exclude viruses from this website, we cannot ensure such attempts will be successful and we do not accept any liability for such viruses. You are recommended to take all appropriate safeguards before downloading information from this website.

Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Suzie Cumming, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service. 

To the maximum extent permitted by applicable law, Suzie Cumming assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorised access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify terms

We reserve the right to modify our terms and conditions policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  This Terms and Conditions Policy was last updated in September 2019.

Promotional emails and content

We will use your personal data for the specific purpose of fulfilling our contract with you.  For example, if you make a purchase at suzielou.co.uk we will use the personal data that you give us to communicate with you about the purchase and provide the requested product.

After you have given your consent, we may send you marketing communications and news regarding Suzie Cumming's products, services, events and other promotions.  You can opt out at any time by clicking Unsubscribe at the bottom of any email and following the instructions.  Alternatively, send an email to info@suzielou.co.uk with “unsubscribe” in the subject.

No more than one promotional discount may be redeemed against any single purchase unless otherwise stated.  Some concessions may also be excluded from this offer. Suzie Cumming reserves the right to substitute or remove product ranges and offers available for redemption via these discount promotions at any time.  If items purchased with a promotional discount are returned because they are faulty, the customer will be entitled to a repair or replacement.  If items purchased with a promotional discount are returned for any other reason, a credit note will be offered.

Copyright, trademark and restrictions of use

This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, images, information or materials on the website for the purposes of sale or the use by any third party.  In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Suzie Cumming expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

 

Our products

You can rest assured that everything in the suzielou shop has been made and finished with due care and attention.  All original artwork is sealed with a UV fixative and ready to hang.  Prints are printed with pigment inks to make sure a long lifetime is achieved.  All the textiles are hand finished by us in our studio in Cornwall and we take care to triple check everything that is sent out.

We try to make our product pictures and details as clear as possible so that our valued customers can see what they will receive before they buy.  In certain cases there may be slight differences between what you see on the computer screen and the goods that you actually receive.  We accept no liability for these differences, but shall take all reasonable measures to ensure such differences are minimal, if not non-existent. 

Payment

Making a purchase online at suzielou.co.uk is safe and secure.  Our payment process is hosted on a secure server so your credit/debit card details are safe.  Just browse the shop, add any items that you wish to buy into the shopping cart and when you have finished your selection, click on the ‘checkout’.  You will then be asked for a few details that we need to be able to complete the order.  Please see our Privacy Policy for further details about the information that we collect.  Payment is accepted via PayPal.  Please note that payment is due at time of purchase.

Delivery

Once payment is complete your order will be shipped to the address you choose during checkout.  We aim to dispatch UK items within 3-5 working days of the purchase date but often this is much sooner.  Postage is by 1st Class Royal Mail unless otherwise stated and usually takes from 1-3 days from the dispatch date.  We always obtain proof of dispatch for every item but cannot take responsibility for loss or damage by the postage system.  If you require tracking then please contact us and we can arrange a new shipping price.


International Shipping


We aim to dispatch international orders within 3-5 working days of the purchase date.  Postage is by Royal Mail Airmail small packets, unless otherwise stated.  This can take anything from 5-28 days to arrive from the time of dispatch.  If you require a speedier form of shipping then please contact us and we can arrange an alternative for an extra charge depending on the location.

 

Unless otherwise stated, 'free delivery' excludes international delivery, and the delivery of any goods that may incur additional costs above and beyond our standard delivery charge.

Please note that customers are responsible for duties or custom fees incurred in the country of receipt.

 

Returns and Exchanges

All refunds are made at the discretion of Suzie Cumming.  We are not required to and do not provide a refund or replacement for change of mind.   All our items are hand made with great care and attention and whilst we really hope you love them, if you are unhappy with your purchase then you may notify us within 5 days of purchase with a valid reason for return.  If we are unable to resolve your issue or further assist you, we will process a refund (not including shipping charges) or exchange providing it is returned in a timely manner and we are satisfied that it is in perfect condition.  Returns should be mailed to: Suzie Cumming, Suzielou, Sunnymead, Townshend, Hayle, TR27 6AE.


Please note that returns or refunds cannot be given on custom orders.

Suzie Cumming is registered in England and Wales.

Registered Address: Sunnymead, Townshend, Hayle, TR27 6AE

Telephone number: 07769972358

Email: info@suzielou.co.uk

Thank you for taking the time to ready this.  Enjoy your browsing!

Copyright © 2019 by Suzie Cumming