SHIPPING

SHIPPING COSTS

UK - Spend up to £35 and shipping is £2.95.

UK - Spend £35 or over and shipping is free.

 

On the odd occasion where the calculation is inaccurate (as shipping costs often change without our knowledge), we may need to contact you via email to arrange additional payment.

DELIVERY

Once payment is complete your order will be shipped to the address you choose during checkout. 

 

We aim to dispatch UK items within 3-5 working days of the purchase date but often this is much sooner.  Postage is by 1st Class Royal Mail unless otherwise stated and usually takes from 1-3 days from the dispatch date.  We always obtain proof of dispatch for every item but cannot take responsibility for loss or damage by the postage system.  If you require tracking then please contact us and we can arrange a new shipping price.

INTERNATIONAL SHIPPING


We aim to dispatch international orders within 3-5 working days of the purchase date.  Postage is by Royal Mail Airmail small packets, unless otherwise stated.  This can take anything from 5-28 days to arrive from the time of dispatch.  If you require a speedier form of shipping then please contact us and we can arrange an alternative for an extra charge depending on the location.

Please note that customers are responsible for duties or custom fees incurred in the country of receipt.

RESPONSIBILITY OF CORRECT ADDRESS

We triple-check all our parcels to make sure that they have the correct address and labelling that you supply us.  Please know that we can’t be responsible for parcels that are lost or unattainable due to an incorrectly supplied address.  

 

RETURNS AND EXCHANGES

All refunds are made at the discretion of Suzie Cumming.  We are not required to and do not provide a refund or replacement for change of mind.   All our items are hand made with great care and attention and whilst we really hope you love them, if you are unhappy with your purchase then you may notify us within 5 days of purchase with a valid reason for return.  If we are unable to resolve your issue or further assist you, we will process a refund (not including shipping charges) or exchange providing it is returned in a timely manner and we are satisfied that it is in perfect condition.  Returns should be mailed to: Suzie Cumming, Suzielou, Sunnymead, Townshend, Hayle, TR27 6AE.


Please note that returns or refunds cannot be given on custom orders.

Thank you for taking the time to ready this.  Enjoy your browsing!

Copyright © 2019 by Suzie Cumming