PRIVACY POLICY

 

Your privacy is important to us.  We only use the information we collect about you carefully, lawfully and in accordance with the General Data Protection Regulation 2018.

Who is collecting your data?

Suzie Cumming (“us, “we”, or “our”) operates the website www.suzielou.co.uk

(the “Service”).  This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.  We use your data to provide and improve the Service.  By using the Service, you agree to the collection and use of information in accordance with this policy.  It also explains how your personal data is used and protected, what choices you have regarding your personal data and how you can contact us.

Privacy policy update


We reserve the right to modify this privacy policy at any time, so please review it frequently.  Changes and clarifications will take effect immediately upon their posting on the website.  If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.  This Privacy Policy was last updated in September 2019.

 

What data is being collected?

Please note that by registering or purchasing on our website, or via email, you will provide us with personal data about yourself, including your first name, last name, address, email address and telephone number.

 

We also collect and hold data that you provide us with at our studio, trade events, customer/public events and email and telephone customer enquiries.  We will store this data and hold it on computers or in manual files.

 

Why do we collect such personal information?

We will use your personal data for the specific purpose of fulfilling our contract with you.  For example, if you make a purchase at suzielou.co.uk we will use the personal data that you give us to communicate with you about the purchase and provide the requested product.

After you have given your consent, we may send you marketing communications and news regarding Suzie Cumming's products, services, events and other promotions.  You can opt out at any time by clicking Unsubscribe at the bottom of any email and following the instructions.  Alternatively, send an email to info@suzielou.co.uk with “unsubscribe” in the subject.

Will the data be shared with any third parties?

To fulfil the contract, Suzie Cumming will share your personal data with third party service providers, for example to process credit cards and payments and manage shipping and deliveries.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you.  Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications.  They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

Your data will not be disclosed to any other third parties without your consent, unless we are obliged or permitted by law to do so.

How will the information be used?

We use the information we hold on your records for operational purposes:

  • Processing your order, dealing with queries, tracking deliveries, sending you notifications about your order (if you place one)

  • Reviewing past purchases

  • Processing and fulfilling your purchase transactions, including securely providing only the necessary data to our appointed financial transaction services and order fulfilment and courier services

  • Sending you marketing communications and promotional materials if you have opted in for such communications

  • And to comply with any applicable laws and regulations.

 

Your rights

You have the right to request: 

 

  • access to your personal data

  • an electronic copy of your personal data

  • correction of your personal data if it is incomplete or inaccurate

  • deletion or restriction of your personal data in certain circumstances provided by applicable law.

These rights are not absolute.  Where we have obtained your consent for the processing of your personal data, you have the right to withdraw your consent at any time.

You can opt out of receiving marketing emails from suzielou.co.uk at any time. We will always offer you an Unsubscribe option at the bottom of every email.  Once this has been actioned you will no longer receive emails from suzielou.co.uk.

 

For any further questions regarding our Privacy Policy, to update your details, or to request to be removed wholly from our database, please contact us on info@suzielou.co.uk or send us mail to: Suzie Cumming, Suzielou, Sunnymead, Townshend, Hayle, TR27 6AE.

Links to other sites

Our Service may contain links to other sites that are not operated by us.  If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Cookie Policy

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website.  They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser.  Others last indefinitely.

Your web browser should allow you to delete any you choose.  It also should allow you to prevent or limit their use.

Our website uses cookies.  They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies.  If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose unless they are classed as necessary which are required for our site to function.

If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use all the functionality of our website.

We use the following cookies:

  • Strictly necessary cookies.  These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

  • Analytical/performance cookies.  They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies.  These are used to recognise you when you return to our website.  This enables us to save your basket for you should you leave and then return at a later date.

  • Targeting cookies.  These cookies record your visit to our website, the pages you have visited and the links you have followed.  We will use this information to make our website and the advertising displayed on it more relevant to your interests.

 

We uses cookies for many important reasons, such as:

 

  • To provide a great experience for our visitors and customers

  • To identify our registered members (users who registered to our site)

  • To monitor and analyze the performance, operation and effectiveness of our hosting platform Wix

  • and To ensure our platform is secure and safe to use.

 

For more information about cookies see All About Cookies.  For further information on how to access cookie settings in various browsers please see the links below.

 

The following links explain how to access cookie settings in various browsers:

The table below shows which cookies Wix places on our website:

 

Google Analytics


Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.  Google uses the data collected to track and monitor the use of our Service.  This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.  To opt out of being tracked by Google Analytics across all websites, visit this link http://tools.google.com/dlpage/gaoptout.

Questions and your contact information


If you have any questions or would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@suzielou.co.uk or send us mail to: Suzie Cumming, Suzielou, Sunnymead, Townshend, Hayle, TR27 6AE.

Copyright © 2019 by Suzie Cumming